Frequently Asked Questions
Q1: What is the minimum order quantity (MOQ) for your products?
A1: Our minimum order quantity varies depending on the specific product type. Please reach out to our team with the product model you are interested in, and we will provide you with the detailed MOQ requirements.
Q2: Do you support customized product development (OEM/ODM)?
A2: Yes, we offer comprehensive OEM and ODM services. We can customize dimensions, colors, materials, packaging, and logos to align with your specific market requirements and branding.
Q3: How do you guarantee the quality of your products?
A3: Quality control is integrated into every stage of our production process, from raw material sourcing to final packaging. Each batch undergoes rigorous testing and inspection before dispatch to ensure standard compliance.
Q4: What is the typical lead time for production and delivery?
A4: Production lead times generally range between 15 to 30 days depending on order size and customization requirements. Standard products can often be shipped faster. Exact delivery schedules will be confirmed upon order placement.
Q5: Can I request samples before placing a bulk order?
A5: Yes, sample orders are welcome for quality evaluation. Depending on the product type, standard sample charges and shipping costs will apply, which may be credited back to your account upon bulk order confirmation.
Q6: What payment methods and terms are accepted?
A6: We accept standard international trade payment methods including Wire Transfer (T/T) and Letter of Credit (L/C). Standard payment terms are generally structured around a deposit with the balance payable prior to shipment.
Nova Beauty
